SHIPPING, CANCELATION, RETURNS & REFUND POLICY
CANCELLATION PRIOR TO SHIPMENT
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at email@example.com
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.
Any returns of merchandise are subject to the following Returns or
Exchange Policy and Procedure:
- Regular price merchandise can only be refunded;
- The return of any merchandise must be within thirty (30) days from the date of its receipt;
- All returned merchandise must be in original packaging and original condition;
- You must receive approval from us before you ship the returned merchandise. This approval must be obtained either by writing;
- All return shipping costs must be paid by you;
- A copy of the receipt or proof of purchase which is to accompany the returned merchandise to us;
- You must retain all supporting courier documents as proof of returning the merchandise and for tracking purposes. If the returned merchandise;
- Returned merchandise will only be accepted if all of the above conditions and procedures have been complied with.
- The amount will be credited to your credit card or original method of payment as soon as we receive your return merchandise.
- If you requested a replacement, we will send it as soon as possible.
Non-returnable items: Discounted Products; Sale items; Product that is not currently saleable; Product that is no longer available;
Free gift items.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items: Discounted Products
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before are fund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 10, Jalan Shahbandar 8, Taman Ungku Tun Aminah, 81300 Skudai, Johor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM200 you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.